SHIPPING & RETURNS

SHIPPING

Items will be shipped within 2 business days (except for peak sale times eg. launches, flash sales, etc) from when your order was placed. If for some reason we cannot ship your order within that time frame you will be notified via email.
Once AJK Collective has shipped your order, AJK Collective can accept no responsibility for delivery delay, any damage or loss to your package. Safe drop is performed at the customers risk and AJK Collective is not liable for parcels that show as delivered with safe drop and go missing.
For all shipping queries and support once dispatched, please contact Auspost.

DELIVERY AND PRICING

FREE LOCAL DELIVERY IN THE MILDURA AREA

Local delivery areas include: Mildura, Merbein, Irymple, Redcliffs, Buronga and Gol Gol. 1-8 business days approx*
Delivery outside these areas will incur a flat rate fee of $10 for Standard Shipping and $15 for Express Shipping.
If you are unsure of your delivery area please email info@ajkcollective.com
 

$10 STANDARD DELIVERY OR FREE FOR ALL ORDERS OVER $150

3-8 business days approx* from dispatch

$15 EXPRESS DELIVERY

1-4 business days approx* from dispatch.

*All shipping method timeframes are APPROXIMATE only. Your parcel may arrive earlier or later than expected.

 

RETURNS/REFUNDS

Please take care when placing your order as we DO NOT OFFER REFUNDS. Refunds will not be given for change of mind. 

To initiate a return, you will need to contact us at info@ajkcollective.com to request a return. Items sent back to us without first requesting a return will not be accepted.

NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift vouchers.

All sale purchases are final, we will not accept any returns or exchanges for these items.

RETURNS

We understand sometimes items may not fit your little babe as you expected, so we are more than happy to issue you a credit note (less delivery cost). We do however, require you to email info@ajkcollective.com within 7 days of receiving your item/s.
Full priced items must be in the same condition in which they were received (unworn, unused and unwashed with tags still attached and in its original packaging) with the invoice/packing slip included. 
Once we receive and inspect the items to approve the return, we will issue a credit note to the value of your order less shipping costs.

We cannot offer exchanges of sizes, colours, etc at this time.

REFUNDS

Please note, a replacement or refund will only be given if an item is deemed faulty by us on inspection and we have been notified via email (info@ajkcollective.com) within 14 days of receiving your item/s.

Once an order has been placed we cannot cancel the order.
Please contact us at info@ajkcollective.com for any questions we can help you with.